Sales associate job description
In general, sales associate job description is very simple but yet tricky. These are the first set of people a customer meets when they enter into a store. Sales associates are expected to develop and maintain long term and healthy relationship with their customers. It is their duty to represent the store in a positive manner and achieve the sales goals of the store.
Sales associates are entitled to ensure future business. This can only be done if they have good relations with the customers, and can convince them to shop more from their store. The position of the sales associate is responsible for selling all products and services, along with assisting the customers with their product and service needs. They are a sort of in-house advertisement, which tells customers about what the store has to offer them.
Determine Needs for Sales Associate Job
They are entitled to serve the customers by asking them various questions to determine their requirements and tell them more about the product. A sales associate is also entitled to give shopping suggestions to the customers and encourage them to try something new to fulfill their need. It is a plus point if the sales associate recommends additional items to compliment the customer’s visit.
Sales Associate Job Duties
A sales associate reports to the store manager directly. Sales associate job description includes the following duties:
- Engaging customers
- Determine customer needs
- Acknowledge and greet customers
- Handle complaints graciously
- Work to achieve store’s sales target
- Contribute to driving more sales
- Manage inventory
- Maintain sale records
- Prepare sale contracts
If a person can perform all the duties mentioned above efficiently then he or she is said to be a good sales associate. They can work in any industry and manage the workload using their experience and skills.
Being a successful sales associate is not easy. It takes a lot of effort and skills. The essential skills for the post are as follows:
- Communication skills
- Sales generation tactics
- Time management skill
- Passion for the job
- Excellent verbal and written skills
- Interpersonal skills
- Good at time management
- Must be able to handle cash books
- Good at transaction calculation
If a person has the skills mentioned above, then there is no doubt that he or she will go far towards success in the field.
Importance of sales associate
The position of a sales associate is as important as the manager. It is the person who is responsible for effective functioning of the store. He has to make sure that the store runs smoothly, and there is enough inventory in the store house to meet the demands of the customers. A store cannot be managed without an efficient sales associate. He has a lot to look after.
Salary and working hours of sale associate are dependent upon the industry and nature of the store. Some stores have more than one sales associate who works in a shift. Otherwise, there is one sales associate who has to look after all the store operations.